Foley is repeatedly recognized as a leader in providing best-in-class client service and value because we tailor our approach to fit you and your business.
At Foley, “client service” is not a buzzword or an ambiguous concept that takes up allotted space in a marketing brochure; it is a core initiative outlined in the firm’s formal strategic plan and a committed goal to provide exactly what you want, when you want it. That is why we have conducted hundreds of candid interviews with clients to learn first-hand how they define service and value, then developed processes and tools that directly address their feedback and improve our overall approach to client service. We strive to tailor our approach to hot-button issues — budgets, cost predictability, responsiveness — to fit you and your business.
Because of this commitment, Foley has been recognized in a survey* of Fortune 1000 corporate counsel in the elite BTI Client Service 30 for 12 years, one of only seven law firms to hold this distinction for more than 12 years (2015 BTI Client Service A-Team survey). We also were recognized as one of the top 10 best-branded law firms and a "Best of the Best" client service strategist in the BTI Brand Elite 2015 survey.
We are proud that our rankings are based on feedback from the most important judges of client service — and those we value most — our clients.