At Foley, “client service” is not a buzzword or an ambiguous concept that takes up allotted space in a marketing brochure; it is a core initiative outlined in the firm’s formal strategic plan and a committed goal to provide exactly what you want, when you want it. That is why we have conducted hundreds of candid interviews with clients to learn first-hand how they define service and value, then developed processes and tools that directly address their feedback and improve our overall approach to client service. We strive to tailor our approach to hot-button issues — budgets, cost predictability, responsiveness — to fit you and your business.
For 13 consecutive years, Foley has been recognized on the BTI Client Service A-Team, a client service survey of Fortune 1000 corporate counsel. We also were recognized as one of the top 20 best-branded law firms and a "Best of the Best" client service strategist in the BTI Brand Elite 2016 survey.
In addition to our consistent appearance in the BTI Client Service 30, Foley has received the following recognition for our approach to client service and client-focused technology: