The 2nd Annual-Conference Medicare Compliance Challenges Conference

Senior Counsel Lena Robins will be speaking at the Financial Research Associates (FRA) 2nd Annual-Conference Medicare Compliance Challenges Conference, November 29 – 30, 2007 in Alexandria, VA.

Ms. Robins will be presenting on Friday, November 30, 2007 from 9:30 a.m. – 10:00 a.m and from 3:15 p.m. – 3:45 p.m. Her sessions are titled “Detection, Evaluation Review, and Action Plans” and “OIG Fiscal Year 2008 Work Plan: Understand the Changes and Minimize Your Workload!”

Ms. Robins’ morning session will cover the following topics:

• Identifying compliance problems
  
  
  
  
  
  • Employee hotline
    
  • Customer complaints
    
  • Baseline audits
    
  • Reports to compliance officer
  
  
• Evaluating problems and establishing process to document and track reported complaints
  
• Providing meaningful procedures for a timely hearing and resolving grievances between enrollees and plan, tracking system, call centers, logging all complaints
  
• Righting the wrong: Taking corrective action
  
  
  
  
  
  • Written policy and procedures
    
  • Employee disciplinary action
    
  • Employee education and training
    
  • Government disclosure

Ms. Robins” afternoon session will cover the following topics:

• What are the major changes between the Fiscal Years 2006, 2007, and 2008?
  
• In which areas do you have to prioritize your efforts?
  
• Issues to be aware of