The Dallas Morning News highlighted the importance of strategy when making a consumer complaint about bad service or a defective product. Gardere Partner Peter S. Vogel, chair of the Firm's Internet, eCommerce and Technology Industry Team, chimed in on the importance of not venting your frustrations online.
"People should only post things that are true and not call people liars and dishonest because it comes off badly," Mr. Vogel said. "You never know that somebody's not going to sue you for libel and then you end up having to spend a lot of time and energy defending yourself."
The full article can be accessed here.