Lacktman Discusses Potential of Asynchronous Telehealth

27 June 2019 mHealth Intelligence News

Partner Nate Lacktman was quoted in an mHealth Intelligence article, “Asynchronous Telehealth Gives Providers an Alternative to DTC Video,” about why asynchronous – or store-and-forward - telehealth could be poised to take over the direct-to-consumer market.

Lacktman, who spoke earlier this month at Xtelligent Healthcare Media’s Value-Based Care Summit on Telehealth in Atlanta, laid out the operational and strategic differences between audio-visual telemedicine platforms and asynchronous services, which he called “the next big thing” in consumer-oriented telemedicine. Video-based telehealth programs require that both patient and provider be online and in front of a video screen at the same time, he said, while store-and-forward platforms aren’t that rigid, allowing patient and provider to access the platform when and where they want.

“This is a huge operational cost,” he said of video-based programs. “It’s called friction” because coordinating the scheduling between patient and physician availability can be a “real pain,” he added.

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