Partner Mike Overly was quoted in the BMC Helix article, “A Single Point of Control: How IT Leaders Are Advocating for Automation Platforms
Overly noted that IT leaders believe a streamlined, automated service platform helps avoid the risks that disconnected solutions generate. Another way of saying it is “synergy,” said Overly.
“Instead of various individual systems operating or trying to operate together, you have an overarching automated solution bringing order to, all too frequently, chaos. As with anything, there are pros and cons. Overall, in my experience, automated platforms provide the synergistic value that justifies the risk.”