Service Levels in Information Technology Agreements and State of Indiana v. IBM Corp.: Important Legal Developments for Corporate and Technology Counsel
Foley Senior Counsel Aaron Tantleff presented a Web conference sponsored by Celesq on November 8, 2012. The Web conference discussed the recent case of State of Indiana v. IBM, where an IT service provider won a breach of contract claim despite performance that fell below agreed upon service levels, and how to properly craft service levels and service level agreements in light of that decision.
