The Consumer Financial Protection Bureau (CFPB) recently expanded its existing Consumer Complaint Database to cover additional consumer financial products and services.
The CFPB had previously included consumer complaints relating to credit cards in the database; now, the database also covers mortgage loans, other consumer loans and leases, student loans, and bank accounts and services. In expanding and releasing the publicly-accessible database, the CFPB is underscoring its commitment to soliciting and revealing consumers’ complaints about financial products and services and their providers.
The CFPB also issued a report to Congress on its findings from consumer complaints received in 2012, as required by Section 1013(b)(3)(c) of the Dodd-Frank Wall Street Reform and Consumer Financial Protection Act of 2010.
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