CFPB Expands Information Available in its Consumer Complaint Database

11 June 2013 Consumer Class Defense Counsel Blog

On May 31, 2013 the Consumer Financial Protection Bureau (“CFPB”) announced that it had expanded the information contained in its Consumer Complaint Database to include credit reporting complaints, money transfer complaints and state information for all consumer complaints filed with the CFPB. Director Richard Cordray said: “This data puts valuable information in the hands of consumers to help them understand what is happening in their states … And by adding credit reporting and money transfer complaints …, we are making these important markets more transparent and accountable to all consumers.” See http://www.consumerfinance.gov/pressreleases/cfpb-complaint-data-now-searchable-by-state/ for the full CFPB press release.

The public can now more easily track, sort, search and download complaints that consumers have made to the CFPB. The Database now includes complaints relating to credit cards, mortgages, student loans, bank accounts and services, and consumer loans, such as auto loans, in addition to the newly added credit reporting and money transfer complaints. The Database is updated nightly. It now contains about 113,000 complaints. It includes the type of complaint, the date of submission and the company that the complaint concerns. Personal information about the consumer making the complaint is not included. A complaint is included in the Database only after the company responds to the complaint or 15 days after the company has received the complaint, whichever comes first. Adding the state the complaint came from will help people more easily localize data, according to the CFPB press release.The expanded Database can be found at www.consumerfinance.gov/complaintdatabase.

Consumers submitting a complaint about credit reporting can select from five common issues, which are all searchable on the Database: incorrect information on a credit report; problems with a credit reporting company’s investigation; improper use of a credit report; inability to obtain a credit report or credit score; and problems with credit monitoring or identity protection services.

Consumers submitting a complaint about domestic or international wire transfers can select from six common issues, which are all searchable on the Database: money not available when promised; the wrong amount being charged or received; incorrect or missing disclosures or information; transaction issues such as an unauthorized transaction, cancellation, or refund; service issues such as with advertising, marketing, pricing or privacy; and other fraud or scam issues.

Consumers may submit complaints to the CFPB at www.consumerfinance.gov/Complaint; as well as by phone, fax or mail.

This blog is made available by Foley & Lardner LLP (“Foley” or “the Firm”) for informational purposes only. It is not meant to convey the Firm’s legal position on behalf of any client, nor is it intended to convey specific legal advice. Any opinions expressed in this article do not necessarily reflect the views of Foley & Lardner LLP, its partners, or its clients. Accordingly, do not act upon this information without seeking counsel from a licensed attorney. This blog is not intended to create, and receipt of it does not constitute, an attorney-client relationship. Communicating with Foley through this website by email, blog post, or otherwise, does not create an attorney-client relationship for any legal matter. Therefore, any communication or material you transmit to Foley through this blog, whether by email, blog post or any other manner, will not be treated as confidential or proprietary. The information on this blog is published “AS IS” and is not guaranteed to be complete, accurate, and or up-to-date. Foley makes no representations or warranties of any kind, express or implied, as to the operation or content of the site. Foley expressly disclaims all other guarantees, warranties, conditions and representations of any kind, either express or implied, whether arising under any statute, law, commercial use or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Foley or any of its partners, officers, employees, agents or affiliates be liable, directly or indirectly, under any theory of law (contract, tort, negligence or otherwise), to you or anyone else, for any claims, losses or damages, direct, indirect special, incidental, punitive or consequential, resulting from or occasioned by the creation, use of or reliance on this site (including information and other content) or any third party websites or the information, resources or material accessed through any such websites. In some jurisdictions, the contents of this blog may be considered Attorney Advertising. If applicable, please note that prior results do not guarantee a similar outcome. Photographs are for dramatization purposes only and may include models. Likenesses do not necessarily imply current client, partnership or employee status.

Related Services

Insights