Benchmarking an Outsourcing Contract – Keys to Success

28 September 2010 Web Conference Past Event

Location

Web Conference

Agenda

11:00 a.m. ET
Regular benchmark analyses of pricing and service quality are an effective way to gauge the competitiveness of outsourced services and to identify potential areas of improvement. But many organizations fail to take full advantage of the opportunity to achieve mutual benefits.

Join Compass Management Consulting and Foley & Lardner for an interactive web-based discussion on strategies to optimize the effectiveness of a benchmark initiative for both client and service provider. Specific issues addressed will include:

  • The role of benchmarking in an outsourcing management strategy
  • Obstacles to benchmarks: what can go wrong
  • Recent trends and developments in the marketplace
  • Legal issues to consider
  • Keys to success and “do’s and don’ts” of conducting a benchmarking exercise

The discussion will be led by Bob Mathers of Compass and Matt Karlyn of Foley & Lardner.

Compass Principal Consultant Bob Mathers works with organizations in a wide variety of industry sectors to improve operational performance through the use of comparative analysis and industry insight gained over the past 15 years. Bobs' areas of expertise include IT infrastructure, performance improvement, performance management, outsourcing strategy development, outsourced pricing benchmarking and organizational design.

Matt Karlyn is senior counsel with Foley & Lardner LLP and is a member of the firm's Information Technology & Outsourcing Practice. Matt is also a member of the firm's Privacy, Security & Information Management Practice. Matt has extensive experience with transactions relating to outsourcing and information technology, including IT outsourcing, technology licensing, business process outsourcing, systems integration, cloud computing and software development.

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Benchmarking an Outsourcing Contract – Keys to Success

Location

Web Conference

Agenda

11:00 a.m. ET