Foley Receives CIO 100 Award For Client Service Technology Development
Law Firm Honored By CIO Magazine In Six Of Past Seven Years.
Foley announced today that the firm received a 2007 CIO 100 Award given annually by CIO magazine. The award marks the sixth time in the past seven years that the firm has been recognized by the magazine. The CIO 100 celebrates the top 100 organizations worldwide that exemplify the highest level of operational and strategic excellence in information technology (IT).
The 2007 honorees are recognized by CIO as organizations that have utilized information technology in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers.
Foley earned the CIO 100 award because of new technologies the firm developed to support its client service program, which is focused on developing IT tools and processes to increase the firm’s ability to bring more value to its clients. Central to the initiative is the identification and development of best practices for attorney and professional staff client service teams drawing upon experience in diverse industries and geographical areas.
“We have invested significant resources in creating client interactive technology tools that have been of substantial value in demonstrating our commitment to innovative client service,” said Ralf Boer, the firm’s chairman and CEO. “Our client interview process revealed the importance that our clients place on information technology capabilities.”
The technology tools developed by Foley include FOLEY ClientSuite, an extranet that allows clients to track and manage matters and act as a repository for case files and other information. The firm also created a budget management tool, a report card to assess if the firm is meeting client expectations and an online portal and resource center that is the entry point and information page for the firm to view all client service initiatives.
“The key benefit of the technology is the ability to share knowledge easily across the entire client team regardless of office or practice group,” said Doug Caddell, the firm’s chief information officer. “It also keeps the team completely informed on all important client information necessary to provide exemplary service.”
Foley received the CIO 100 award at the magazine’s ninth annual CIO 100 Symposium® and Awards Ceremony at the La Costa Resort & Spa in Carlsbad, CA.
Foley & Lardner LLP provides the full range of corporate legal counsel. Our attorneys understand today’s most complex business issues, including corporate governance, securities enforcement, litigation, mergers and acquisitions, intellectual property counseling and litigation, outsourcing and information technology, labor and employment, and tax. The firm offers total solutions in the automotive, emerging technologies, energy, entertainment and media, financial services, food, golf and resort services, insurance, health care, life sciences, nanotechnology, and sports industries.